Terms of service
Privacy Notice
Seacroft Mobility Limited
Last updated: October 2026
Who We Are
We take your privacy seriously. We will use your personal information fairly, lawfully and openly, and we will keep it secure.
This notice explains what personal information we collect, why we use it, who we may share it with, how long we keep it and the rights you have. It applies when you:
- Visit our website;
- Purchase products from us;
- Arrange servicing, repairs or maintenance;
- Request a home demonstration;
- Hire mobility equipment;
- Apply for finance;
- Contact us with enquiries; or
- Use any of our services.
Data Controller
Seacroft Mobility Limited is responsible for deciding how and why your personal information is used. In data protection law, this means we are the "controller".
Contact Details
Seacroft Mobility Limited
Batemans Court
Croft Bank
Wainfleet
Lincolnshire
PE24 4SZ
Telephone: 01754 882327
Email: enquiries@seacroftmobility.com
If you have a question about this notice, or would like to use any of your privacy rights, please contact us using the details above.
The Information We Collect
The information we collect depends on how you deal with us and which products or services you use. It may include:
Identity information
- Name
- Title
- Date of birth
Contact information
- Postal address
- Email address
- Telephone number
Transaction information
- Purchase history
- Product information
- Warranty information
- Service records
- Delivery records
- Refund information
Finance information
If you apply for finance, we may also collect:
- Employment information
- Residential status
- Income information
- Finance application details
Technical information
- IP address
- Browser type
- Device information
- Website activity
- Cookie data
Marketing preferences
- Preferences regarding marketing communications
- Consent records
Health information
Sometimes, we may need information about your mobility needs or health. We will collect this only where it is needed to:
- Assess product suitability;
- Arrange specialist equipment;
- Provide adaptations;
- Process a VAT relief declaration; or
- Deliver support requested by you.
Health information needs extra protection under data protection law. We will only use it with your explicit consent or where another legal condition applies, and we will limit its use to what is necessary.
How We Collect Your Information
- Directly from you.
- Through our website.
- During showroom visits.
- During home demonstrations and assessments.
- Through telephone calls and correspondence.
- From finance providers where appropriate.
- From delivery and service partners.
- From publicly available sources for fraud-prevention purposes.
Why We Use Your Information
| Purpose | Lawful basis |
|---|---|
| Supplying products and services | Performance of a contract |
| Delivering products | Performance of a contract |
| Home demonstrations and assessments | Performance of a contract |
| Servicing and repairs | Performance of a contract |
| Processing payments | Performance of a contract |
| Administering equipment hire agreements | Performance of a contract |
| Introducing customers to finance providers | Your consent and performance of a contract |
| Customer support and complaints handling | Legitimate interests and legal obligations |
| Maintaining service records and warranties | Legitimate interests |
| Fraud prevention and security | Legitimate interests and legal obligations |
| Regulatory and legal compliance | Legal obligation |
| Improving our products and services | Legitimate interests |
| Sending marketing communications | Consent, or legitimate interests where permitted by law |
Finance Applications
If you choose to make a purchase from us using a loan, we will share your information with lenders with whom we have a relationship. We will only do this with your consent. If you decide to proceed with a loan application, we will share your information with the relevant lender for the purpose of introducing you to their loan product(s). You should refer to the lender's privacy notice for information on how they process your data.
The lender may use your information to:
- Assess your application;
- Verify your identity;
- Carry out affordability checks;
- Conduct credit reference agency searches; and
- Administer your finance agreement.
Seacroft Mobility Limited acts as a credit broker, not a lender. The lender, not Seacroft Mobility, decides whether to offer finance and manages the credit agreement. Seacroft Mobility Limited is authorised and regulated by the Financial Conduct Authority (FRN 741813).
Sharing Your Information
We may share your information only where there is a valid reason to do so, including with:
- Finance providers and lenders;
- Delivery and courier companies;
- Installation providers;
- Manufacturers and warranty providers;
- Service and repair engineers;
- Payment processors;
- Technology and hosting providers;
- Professional advisers; and
- Regulators and law enforcement agencies where required by law.
We do not sell your personal information. Where we use a service provider, we require it to protect your information and use it only for the agreed purpose.
How Long We Keep Information
We keep your personal information only for as long as we need it for the reason it was collected, including to meet legal, accounting or reporting requirements. Our usual retention periods are:
| Record type | Retention period |
|---|---|
| Customer orders | 6 years after completion |
| Warranty records | 6 years after warranty expiry |
| Service records | 6 years |
| Finance-related records | 6 years after agreement ends |
| Complaints records | 6 years after closure |
| Marketing preferences | Until consent is withdrawn or reviewed |
| Website analytics | Up to 26 months |
We may need to keep information for longer where the law requires this, or where it is needed to establish, exercise or defend a legal claim. When information is no longer needed, we securely delete or destroy it.
Marketing Communications
We may contact you about products, services, promotions or events that we think may be relevant to you where the law allows us to do so. You can stop receiving marketing at any time by:
- Clicking the unsubscribe link in any marketing email;
- Contacting us directly; or
- Updating your marketing preferences.
Cookies
Our website uses cookies and similar technologies to operate the website, improve functionality, analyse website traffic and enhance user experience. We will ask for your consent before placing non-essential cookies on your device where the law requires us to. Further information is available in our Cookie Policy.
Your Rights
UK data protection law gives you a number of rights. Depending on the circumstances, you may be able to:
- Ask for a copy of the personal information we hold about you.
- Ask us to correct information that is inaccurate or incomplete.
- Ask us to delete your information in certain circumstances.
- Ask us to limit how we use your information in certain circumstances.
- Object to the way we use your information in certain circumstances.
- Ask us to transfer information you provided to us in a commonly used electronic format, where this right applies.
- Withdraw your consent at any time where we rely on consent. This will not affect processing carried out before you withdrew it.
- Object to direct marketing at any time.
To use any of these rights, contact us using the details above. You do not have to pay a fee, and we will usually respond within one month. We may need to confirm your identity before dealing with your request. Your rights are not absolute, and we will explain if an exemption applies.
Security
We use appropriate technical and organisational safeguards to protect your information against unauthorised access, accidental loss, misuse, alteration and disclosure. Only staff and service providers who need your information for their work are allowed to access it, and they must keep it secure.
International Transfers
If we transfer your personal information outside the UK, we will use safeguards required by UK data protection law to help ensure it remains protected.
Complaints
If you are concerned about how we have used your information, please contact us first. We will take your concern seriously and try to put things right.
You can also complain to the Information Commissioner's Office (ICO), the UK regulator for data protection. You can do this at any time, although the ICO will usually expect you to raise the matter with us first.
Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Telephone: 0303 123 1113
Website: https://ico.org.uk
Changes to This Privacy Notice
We may update this notice when our services, the law or regulatory requirements change. The latest version will always be available on our website, and we will highlight any important changes where appropriate.